07/30/2021 Update
The Apple team has replicated the issue on their Rachio controllers. Our teams are working together to analyze the logs. We will be meeting next week to review next steps.
08/06/2021 Update
Incorporating a new Apple Development Kit (5.3) into the firmware. The Apple engineering team is recommending this as it might correct the disconnect issues customers are experiencing.
6 Likes
08/13/2021 Update
Testing continues this week. There are no updates to share.
3 Likes
08/20/2021 Update
Work continues. There are no new updates to share this week.
3 Likes
08/27/2021 Update
Based on our learnings, we’ve rolled out new firmware to beta testers this week to get more information and review results.
3 Likes
09/3/2021 Update
Continuing to work with Apple. There are no new updates to share this week.
09/17/2021 Update
We have sent test units to Apple for debugging.
4 Likes
09/24/2021 Update
We are still awaiting for Apple to receive our test units.
10/01/2021 Update
Apple is testing our debug units.
1 Like
10/08/2021 Update
Apple is continuing to test our debug units.
10/15/2021 Update
Apple is continuing to test our debug units. There is no new information to share this week.
10/22/2021 Update
We are waiting for feedback from Apple.
1 Like
10/29/2021 Update
There are no updates to share this week. We are waiting for Apple to complete testing and provide feedback.
1 Like
There are no updates to share this week. We are waiting for Apple to complete testing and provide feedback.
12/03/2021 Update
Apple continues to investigate. There are no updates to share this week.
1 Like
12/17/2021 Update
Apple is still testing. Apple and Rachio are both closed for the holidays. This thread will not be updated until Friday, Jan. 7th
01/08/2022 Update
We’re resuming regular updates. I hope everybody had a good and safe holiday. We do not have new information to share. We will continue to work with our partners and update in this topic.
01/14/2022 Update
We have not received updates from our partners and we’re waiting on a response to our request.
2 Likes
01/22/2022 Update
I apologize for the delay in posting this update. We do not have new information to share this week.
02/04/2022 Update
We are currently communicating with Apple. They are reviewing logs and will provide recommendations. We have shared with them a Community user’s post on the user’s own investigation into mDNS
4 Likes