That is very disappointing news! I’ve already paid to have the unit installed by my irrigation company due to meeting all of the other prerequisite requirements. I will try to reach out through the support team for a workaround, but assuming there is no solution what can be done to help correct this situation??? As it is now, I will need to pay to have the unit uninstalled, the restocking fee online, and the hassle of buying a new/compatible controller, and paying for a new installation… This is not what I expected or wanted to deal with when buying the Rachio.
Ill followup with our support team to get additional information.
I certainly appreciate any help you/they can provide! I would much greatly prefer to find a solution to keep the rachio.
Is your mesh system still in the ‘return window’? Might be easiest to just replace it?
I’ve PMed you with more details.