My 2.4 GHz Network SSID is 5 alpha characters. PW is 14 characters alpha-numeric, no odd characters.
5 GHz Network SSID is 10 alpha-numeric characters. PW is 14 characters alpha-numeric, no odd characters. Could not connect to either while using the Android app.
Using the iphone app, connected to the 2.4 GHz radio fairly quickly. Did not try the 5GHz connection.
If password length is an Android problem, then your support personal needs educated on that. When I texted for connection assistance, I was not questioned as to which mobile OS I was using. They only suggested my 2 routers in my network could potentially be an issue, and suggested changing one to bridged mode. Not a good suggestion. My 2nd router is configured as an Access Point only, so that is not an issue. I’m now connected to that router and the Android app functions fine. The Android app was just problematic instructing the Gen3 to connect to the wifi.