I have a Gen 2 that’s been working fine all summer but recently, it started going offline by itself. I would power cycle it, it would stay online for about a week or so, and then suddenly I would get an alert from the app that the unit has gone offline. Nothing’s changed on my network for the past year or so and the Rachio has been rock solid, until now. Anyway, the unit’s in idle mode (it’s winter now here in VA; and the system was winterized back in October) so it’s not in use and the water’s been turned off.
Did some search on the archives and found a topic about it but it mentions contacting support because the unit may have gone “tango” ?? Rachio 2nd Gen suddenly going offline
Looking at the logs:
Controller offline: 11/1/18 2:00 am
Power cycle: 11/1/18 7:29 am (i power cycled it)
Controller offline: 11/2/18 3:00 pm
Power cycle: 11/18/18 3:35 pm (I finally got to it to power cycle it)
Controller offline: 11/20/18 1:00 am
Power cycle: Wednesday 10:41 am
Controller offline: Saturday 6:00 am
@weictay Thanks for reporting this behavior. We put a “patch” out late last night that could help with this (some calendars with no watering frequency could have affected the controller), we are still researching an issue with “standby” on Gen 2 controllers.
For your controller I’d recommend taking it out of standby for a few seconds (so it gets a “fresh” calendar), put it back into standby mode.
Will let you know if/when we have identified any issues with Gen 2 and “standby” mode.
I power cycled my Rachio this morning and when it came up, I put it back online. Went to the app and under controller settings/technical info, I tapped on the firmware info a few times and then got a notice saying update firmware.
It updated to 5-115 after a few minutes. I’ve put it back in standby and will monitor.
@getsometom, See Franz’s post above on how to do this. One of my controllers, that is not on mentioned in this thread, has already been automatically updated.
I have to say, this is a love-hate relationship with Rachio. As cool as it can be when it works, it’s the most frustrating wifi device I have. All it takes is a power blip and this thing goes offline and then it takes half my day or even days to get it to come back.
Why, oh why, Rachio… can’t you make a device that can sync back up and go online without power cycles, data/cache clearing, resetting the entire wifi profile, etc etc etc?
I’ve got 15+ year old devices that this doesn’t happen to. Out of about 20 devices on the network, this is the ONLY one that can’t just log back in with the saved password. The router sees the device on the network as online, so what gives?
I want to sing your praises to my friends but every time I try to show it off it’s offline.
My Rachio 2 has been working fine for 1 month that I’ve owned it. However I am not able to access my Rachio 2 both through the Android app and through the desktop web browser this morning, despite rebooting my home network and the Rachio device itself. I’m assuming the server at Rachio is probably down for maintenance. Hopefully it’ll last only a day or so for me.
We have identified and fixed an issue causing problems with our servers. You should now be able to access our website and app without issue. Let me know if you run into any other snags!
