I recently purchased a Gen 1 8-zone controller on eBay. It was a sealed box with “Certified Factory Refurbished” on the label. Everything looks new. I performed the BlinkUp and can see that the controller is connected to my local network. I have my router set to assign a specific IP address based on the controller MAC address. When I ping the controller’s IP, I get a response. I have also monitored via Wireshark and can see that the controller connects to prd03b.boxen.electricimp.com (hosted by AWS) and maintains a conversation for ~11 minutes before going silent. If I cycle power, the same traffic pattern repeats.
I’m on my 4th support e-mail and they keep telling me to repeat the BlinkUp. I’ve done that, but it makes no difference and I wouldn’t expect it to. Something isn’t working right in the cloud. I suspect it’s because the controller has very old firmware. As I’m typing, I see a bunch of similar issues to the right. I’ve read those posts and there never seems to be any explanation or a confirmed solution. It’s obvious that Rachio outsources much of their infrastructure. Is there anyone within the company who has a grasp of how things actually work? I have a Wireshark log if anyone cares to investigate. This is 100% reproducible. Upon power-up, the controller makes a secure connection to the cloud and eventually stops talking. This is undeniable fact. Without communication, the “offline” status is not going to magically improve.