Just downloaded latest app update.
Horrible - and I am being polite.
Rachio’s calling card was its intuitive operation.
This is a system designed by actual users! Awesome!
Let’s take the most basic function: adjust a program and running it. Why do I note adjust? Because while I may just want to run a program - I often want to adjust it first when running it manually. I might have just cut the grass, or fertilized, or know I am going to have to skip due to use of the yard, or want it to run quickly while I work on sprinkler heads, or 10,000 other reasons we like to adjust the timing - then hit start. If I am turning on manually, 50% of the time or greater, I want to adjust the “schedule” or program first.
Also - If I am adjusting or running a program manually - I am often in the yard. That means wet and/or muddy finger tips. As few clicks as is humanly possible is called for here.
Example: Geez. It’s going to be boiling today and tomorrow. I am running the system as little as I can to save water - but an extra soaking is in order. Ok.
- open app
- click on play
- click on schedules
- click a schedule. Oh WAIT! I can no longer make any adjustments before it starts to run. Shoot. I dont want it to run the same length as I have it set to.
Let’s try again.
- Open app
- Click on calendar
- Click on schedules
- Click on the schedule I want
- Click on watering duration
- Finally - I can adjust lengths, and thankfully I can still do it globally. ok. adjust the time with a few clicks. terrific. Time to hit start.
- Oh. Wait. There is no start. Are you kidding? ok. 7. Click on home
- Click on play
- Click on schedules
- Finally - click on the schedule I’ve previously adjusted. 10 clicks. Frustration personified.
In the mean time, the home page uses 40% of its space to tell me how much usage I have had this month - and there it is. That is where the rubber meets the road. Rachio is confusing the selling of water savings that has functionality with functionality that produces water savings. Your customers are largely the latter - not the former.
Suggestion for some basic rules for programing:
- NEVER have a screen that allows you to change a schedule without a one touch start also.
- NEVER have a screen that allows you to one touch start of a schedule without also being able to alter that schedule
You have done both with this most recent update - taking away what separated Rachio from the pack - and putting them behind it rather than in front of it.
Signed: totally frustrated customer