Were you able to get the controller into the ‘awaiting Wi-Fi’ state?
Assuming yes, what devices not running iOS 14 have you tried? What Wi-Fi devices not running iOS 14 do you have access to (old phone without SIM card, spouse’s or kid’s phone, Android or iOS tablet, Windows / Mac / Linux laptop, etc.)?
If you’re just trying to update WiFi, don’t attempt to add a new controller. You can actually update your Rachio’s WiFi without even opening the app.
If the second light is blinking (meaning your Rachio is waiting to join the network) follow these steps. If the second light (or quadrant if gen 3) isn’t blinking, reset the wifi again on your controller to get to that state (you can see here how to do that).
Go into the iOS settings app
Go to WiFi settings
Under your network name and other networks around you, you should see your Rachio appear under accessories. Tap your Rachio
Follow the instructions that iOS provides to select which network to connect the Rachio to
Zachio, I tried all that before I posted as I mentioned in my second point. I can connect to the Rachio network to set up new accessory, but it doesn’t complete and says that the process failed without further detail. Not very helpful of iOS.
Stewart, unfortunately I don’t have any iOS 13 devices. I didn’t realize I could doo this on a laptop, so I can try that.
Stewart, that worked THANK YOU. I was able to use a MacBook Pro (running Big Sur) to complete the setup. Clearly an incompatibility issue with iOS 14.2, but for others in the same boat, try a laptop if you have one.
I have a gen 3 that I am setting up for a client. I held down the reset Wifi button on the rachio, went into settings on my phone > wifi > selected the Rachio in “set up new device”. It goes to the "Setting up the accessory to join “wifi network name” for a while and ends up with… “Acessory set up - An unexpected error occurred. Try again.” I’ve tried over a dozen times and have ended up at the same error screen.
Do the lights on the controller advance past the second light? Sometimes iOS gives us a false error even though the Rachio connects. If not, it could be related to this. Depending on when your device was manufactured, it may have an old firmware that doesn’t contain a fix for new iOS devices and some of the messages they send when connecting. That post outlines some workarounds you may be able to try.
If you’re getting white blinking with one red, try unplugging the controller and pressing the down arrow on the directional pad for a few seconds to clear the charge. That light code indicates a boot up error. Unplugging should clear any memory (see light codes here).
The new iOS issue that the workaround was created for seems to be fixed in iOS 14.3 (probably will release to the public on Monday, December 14).
I have an Iphone 8 with the IOS 14.2
My brand new Rachio 3 would not set-up wifi
The Rachio rep spent 45 min with me and we decided that since my new Rachio 3 had a manufacture date of Dec 2019 (ya, go figure), that it needed to be swapped-out for one with the new firmware loaded onto it.
Bottomline…if you have IOS 14.2 or above on your phone, suggest you not waste hours thinking that you are doing something wrong (like I did, kicking the dog in frustration). It’s not you.
So now I’m waiting for the replacement. We will see…
I have an Iphone 11 and after getting a new router was not able to use the Rachio system.
A computer savvy friend helping me was able to set it up on his older phone.
Perhaps Rachio and the newer technology are having difficulties. Good luck with everything.
It’s nice when it’s all working right and the lady that came from Rachio to check things out was extremely helpful and accomodating as was the office staff in past communications.
Thanks for reply
I spent too much time on this only to find out my “just purchased NEW” unit from Costco had a manufacture date of 12/19 (today is 3/21).
Your rep made the decision to return, not me, after we spent nearly an hour using my laptop (since my iPhone would not connect).
Look, I realize that you’re in the business to sell units. Atleast you’re keeping me as a customer and I’m not returning it to Costco.