Hey everyone, I wanted to make a post to provide some information on potential WiFi issues with iOS 14.2.
Apple informed us today that iOS 14.2 has a known issue that prevents our WiFi communication from working inside the Rachio app. They’ve said a future version of iOS will fix the issue, but we don’t have a timeline on that.
Areas affected by this currently include WiFi update and adding a Rachio controller to your account.
WiFi update can be completed via the Settings app. Here’s how:
- Reset WiFi on your Rachio as seen here.
- Note this will be holding the DOWN ARROW + SELECT BUTTON on a Generation 2 controller or holding the WIFI button on a generation 3 controller.
- Open your settings app on your phone (the gray icon with the gears)
- Go to Wi-Fi settings
- You should see a “SET UP NEW DEVICE…” and your Rachio listed there. Tapping your rachio’s name will start the connection process to set it up on WiFi.
There currently is no way to add a Rachio to your account with this issue. I am working on an app update that will fix this, but it won’t release until later tonight or tomorrow. Until then, you can use another device that isn’t running iOS 14.2 or wait for version 4.2.7 to release soon.
I will update this post when the update is released with a fix. Thanks!