Gen1 controller showing offline in the app; even though its connected


Have same issue. Can someone help me please?


@Esteskurt You are good to go.



Hello. I am having this exact same issue. The device is online (i can see the MAC address in wireless router list) but the app says it is off line. Here is my serial number and MAC address.

can someone help? Please?


I’ve had the engineering team resolve this issue for your controller.



Amazing. Thank You very much!