Hey there Rachio Family,
At Rachio, we’re incredibly proud of the three generations of Rachio controllers and accessories we’ve created, and are even more grateful for the dedicated customers we’ve earned along the way.
Our mission is to provide our customers with products that are easy to use and personally rewarding. In particular, the Wireless Flow Meter has saved hundreds of thousands of gallons of water by notifying customers of unusual flow rates, and it will continue to help users like you monitor your lawn and save money from wherever you are. Unfortunately, the variability in irrigation system configurations made for a more complicated Flow Meter installation process for some of our customers—something that falls short of our mission. Because of this, we’ve decided to discontinue sales and production of the Wireless Flow Meter.
We want to stress that the Flow Meter is and will continue to be a supported and working Rachio product. Customers should not be concerned about their currently installed Flow Meters and can trust that the reason for this decision is not due to its current performance or accuracy.
This has also been communicated via email to all current and waitlisted Wireless Flow Meter users. Please check your emails for more information.
Have questions? Click here to learn more.
We’re so thankful to be part of your home and are excited to continue to bring you products that support our mission—and yours.
Lo + the Rachio Team