Will Gen 2 allow a dual-band router?

[franz]

Assuming you tried these steps, and have disabled any firewalls.

Ports Used?

@jemanner, are you using an iOS or Android device? Sometimes mobile data can interfere with the WiFi setup; I’d recommend turning off/disabling your cellular data while trying to connect. Additionally, some users have had issues with various firewall and security settings. A simple 2.4 ghz guest network with default settings should do the trick.Please keep us posted. Best, Emil

If you PM me the serial number, I can see if the device has made any contact to our servers.