When I run my zones manually, it keeps being stopped prematurely

I tend to turn on my two drip zones manually. Sometimes I do so using the UI on the home page where you manually select the zones and specify a time for each, other times I do so using the “Quick Run” feature of a fixed schedule.

In both cases it is common (maybe always) for the irrigation to stop (significantly) prematurely. I sometimes have to kick off irrigation three of four times (each time adjusting the run times) to get the job done.

This just happened when I manually ran a schedule that waters each drip zone for an hour each. As the image below shows, it only ran the first drip zone for 31 minutes before incorrectly believing I manually stopped the run.

@EdLaFave This looks like it could be an issue with Gen 1 scheduling. I will have the engineering team research this.



I am having the same issue when I run a “quick run” and also on my scheduled runs. It runs for about 2 minutes and then shuts off, I then receive a message that the sprinklers were manually turned off (which they were not).

What generation controller do you own?


I’m not sure. It was already installed when we bought the house about three months ago.

This is the box.

@Polkapaul - that would be a Gen 1 device. And @Franz thinks it may be a scheduling issue that the Rachio engineering team is currently researching.


I don’t have any issues to report on quick runs with either of my Gen1’s…

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I manually ran a fixed time schedule yesterday and it worked correctly.

Sometimes when I hit run, I’ll almost immediately turn off my phone or switch to another app. This time I waited until it was a few seconds into irrigation, minimized that screen, and then switched to another app. I don’t think this is related to the issue, but I wanted to mention it for completeness.

I think it is unlikely, but I guess it is also possible that I’m somehow unknowingly stopping the run. Maybe when I open my phone again, the Rachio app is still up, and as I’m in the process of switching to another app I may have fat fingered the stop button that I think is at the bottom of the screen?

I’ve had that happen too. I’m thinking it is an app issue somehow. Maybe Android OS halting a process? Did you all use Android to initiate it?

I’m on iOS.

@franz any word on getting this bug resolved? This has gotten to be exceptionally annoying. It happens so regularly that I flat out can’t trust the product.

Having the same issue here, but when the process stopped prematurely, that zone continued to water for 8 hours and turned my front lawn into a pond.

Having the same problem here. Any work on fixing the bug?

Usually if the zone stays on after Rachio ends a run, it is usually a problem with the valve. Possible for some dirt/debris to get stuck in the diaphragm. Also, this time of year, many systems are coming out of a winter slumber and can see some issues with valves.

What OS? What generation controller?

I am using the iPhone app and I am pretty sure I have the first generation Rachio.

I’m having the same problem.

IOS latest version