I bought R3 last year from Costco and have not been able to setup wifi. Every time getting error “an unexpected error occurred. Try again”. I tried on iPhone 8 and iPhone X on ios 14.6.
Pls help with wifi setup also while I figure out wifi is there a way to manually run sprinklers.
This is really annoying and a big problem right now as it is close to 100 degrees here and don’t want to have my grass die.
This device is faulty and I have tried everything and nothing seems to be working and since manual options are limited for scheduling, so it is sort of useless device for me. Can I get new device?
Here’re the troubleshooting steps followed:
Clicked on troubleshooting on app
Selected second section since yellow light blinking
Airplane mode turned on
Wifi reset done on device
Accessory setup finds wifi name. Selected wifi and it says joining wifi
What are the light codes before running the app? It should be Awaiting Wi-Fi.
What are the light codes after running the app? If it is still quadrant 2 blinking, use a different device to configure the controller. What do you have e.g. other mobile phones, tablets, laptop computer (Windows, Mac, Linux)?
If the lights advanced to quadrant 3 or 4 blinking, please post:
ISP? Modem make/model? Separate router/firewall, if any? Separate Wi-Fi access point(s), if any?
Before and after running the app same light code (yellow blinking in second section). Did use different devices (iphone 8 and iphone x).
ISP: Xfinity
Modem: Xfinity XB6 , also known as the Arris TG3482G
I have another wifi access point (orbi RBS50) and that also is not working.
Thank you Stewart for your help. I connected using my iPad and looks like firmware also updated as I’m able to connect from my phone. This must have been issue for many users, may be add this step of connecting using iPad/laptop to your troubleshooting steps it self so users don’t have to go through this pain. Thanks!