What are the light codes before running the app? It should be Awaiting Wi-Fi.
What are the light codes after running the app? If it is still quadrant 2 blinking, use a different device to configure the controller. What do you have e.g. other mobile phones, tablets, laptop computer (Windows, Mac, Linux)?
If the lights advanced to quadrant 3 or 4 blinking, please post:
ISP? Modem make/model? Separate router/firewall, if any? Separate Wi-Fi access point(s), if any?
Before and after running the app same light code (yellow blinking in second section). Did use different devices (iphone 8 and iphone x).
Modem: Xfinity XB6 , also known as the Arris TG3482G
I have another wifi access point (orbi RBS50) and that also is not working.
Thank you Stewart for your help. I connected using my iPad and looks like firmware also updated as I’m able to connect from my phone. This must have been issue for many users, may be add this step of connecting using iPad/laptop to your troubleshooting steps it self so users don’t have to go through this pain. Thanks!