Unable to set up wifi for first time. Please help. Getting error unexpected error occured

Unable to set up wifi for first time. Please help. Getting error unexpected error occured

@santhugr8 - what device and operating system is being used to perform the setup? Which generation of Rachio? Is the install located in the US?

yes in us. i am trying to set up Rachio 3e

@santhugr8 - again what device and operating system is being used to perform the setup? Apple or Android - model specific and OS version. There is an existing issue that is globally pinned in this community - have you checked that -> 632 Firmware Release Notes for Gen 3 - Impact for onboarding controller using iPhone 11/iOS 13.4.0 & Samsung Galaxy S10/S20

There is a workaround posted there. I have seen iOS work better than Andriod, so if possible try a different device.

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