Good afternoon everyone! As requested, I will be posting release notes for our firmware upgrades.
Gen 3 Firmware version 632 is in response an issue we have been seeing with G20 Samsung devices and iPhone 11 devices running iOS 13.4.x.
The issue is that for our R3 WiFi chip, the WiFi firmware assumed one part of the WiFi standard meant that within the connection string, one of the parameters would never have additional information. They put in a filter and refused connections that had any additional parameters.
Newer chips in the iPhone 11 and Samsung G20’s are starting to add a device parameter within this connection string and the device is understanding it to be invalid and is refusing to connect.
The 632 firmware upgrade is including a newer version of our WiFi chips SDK that resolves this issue.
We are pushing this firmware upgrade from our end proactively and you should see no interruption in service. If you do, please let me know and we will address it. The upgrade should be completed by tomorrow afternoon.
I met with our WiFi chip partner to make sure they are implementing better processes that allow for changes on the phone and computer side. We are also working to be more proactive with our new device testing so that we are proactively finding this issues.
Thanks everyone, have a fantastic weekend, and thanking you for being Rachio customers.