08/06/2021 Update
Incorporating a new Apple Development Kit (5.3) into the firmware. The Apple engineering team is recommending this as it might correct the disconnect issues customers are experiencing.
08/13/2021 Update
Testing continues this week. There are no updates to share.
3 Likes
08/20/2021 Update
Work continues. There are no new updates to share this week.
3 Likes
08/27/2021 Update
Based on our learnings, we’ve rolled out new firmware to beta testers this week to get more information and review results.
3 Likes
09/3/2021 Update
Continuing to work with Apple. There are no new updates to share this week.
09/17/2021 Update
We have sent test units to Apple for debugging.
4 Likes
09/24/2021 Update
We are still awaiting for Apple to receive our test units.
10/01/2021 Update
Apple is testing our debug units.
1 Like
10/08/2021 Update
Apple is continuing to test our debug units.
10/15/2021 Update
Apple is continuing to test our debug units. There is no new information to share this week.
10/22/2021 Update
We are waiting for feedback from Apple.
1 Like
10/29/2021 Update
There are no updates to share this week. We are waiting for Apple to complete testing and provide feedback.
1 Like
There are no updates to share this week. We are waiting for Apple to complete testing and provide feedback.
12/03/2021 Update
Apple continues to investigate. There are no updates to share this week.
1 Like
12/17/2021 Update
Apple is still testing. Apple and Rachio are both closed for the holidays. This thread will not be updated until Friday, Jan. 7th
01/08/2022 Update
We’re resuming regular updates. I hope everybody had a good and safe holiday. We do not have new information to share. We will continue to work with our partners and update in this topic.
01/14/2022 Update
We have not received updates from our partners and we’re waiting on a response to our request.
2 Likes
01/22/2022 Update
I apologize for the delay in posting this update. We do not have new information to share this week.
02/04/2022 Update
We are currently communicating with Apple. They are reviewing logs and will provide recommendations. We have shared with them a Community user’s post on the user’s own investigation into mDNS
4 Likes
02/11/2022 Update
The status remains the same without new information to share as our HomeKit engineering team has been reviewing logs from Apple.