06/25/2021 Update
We’ve rolled out the Beta of our new HomeKit firmware. We’re gathering controller log data in relation to HomeKit to track down the root cause. We have not identified it yet
@dane - You might want to edit the post as I think the update is really 6/25 and not 6/18. Just saying.
2 Likes
07/09/2021 Update
We met with the Apple team and will be incorporating their Rachio controllers to help with our beta program, they are also helping us follow up with Cypress (WiFi chip vendor) to see if they have made progress on any known networking issues with the chipset.
4 Likes
07/16/2021 Update
The Apple team has incorporated the beta into their controllers this week to collect data. They are working with Cypress (WiFi chip vendor) but have not identified any networking issues. We will continue to update as we learn more from our partners.
4 Likes
07/23/2021 Update
We continue to work with our partners to review the logs from controllers experiencing the issue.
5 Likes
07/30/2021 Update
The Apple team has replicated the issue on their Rachio controllers. Our teams are working together to analyze the logs. We will be meeting next week to review next steps.
9 Likes
08/06/2021 Update
Incorporating a new Apple Development Kit (5.3) into the firmware. The Apple engineering team is recommending this as it might correct the disconnect issues customers are experiencing.
6 Likes
08/13/2021 Update
Testing continues this week. There are no updates to share.
3 Likes
08/20/2021 Update
Work continues. There are no new updates to share this week.
3 Likes
08/27/2021 Update
Based on our learnings, we’ve rolled out new firmware to beta testers this week to get more information and review results.
3 Likes
09/3/2021 Update
Continuing to work with Apple. There are no new updates to share this week.
09/17/2021 Update
We have sent test units to Apple for debugging.
4 Likes
09/24/2021 Update
We are still awaiting for Apple to receive our test units.
10/01/2021 Update
Apple is testing our debug units.
1 Like
10/08/2021 Update
Apple is continuing to test our debug units.
10/15/2021 Update
Apple is continuing to test our debug units. There is no new information to share this week.
10/22/2021 Update
We are waiting for feedback from Apple.
1 Like
10/29/2021 Update
There are no updates to share this week. We are waiting for Apple to complete testing and provide feedback.
1 Like
There are no updates to share this week. We are waiting for Apple to complete testing and provide feedback.
12/03/2021 Update
Apple continues to investigate. There are no updates to share this week.
1 Like