Hey,
I’m also having the exact same issues. Could you please get them to contact me as well?
Thanks!
@SirataXero I had the team send firmware to the base station and it has been successfully updated. They have also updated your valve. You should be good to go! Please let us know if you have any other questions or issues. Thank you for your patience!
You are awesome. Thank you so much!
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I’m sorry but I have to add my replacement valve I just received today to this issue. Will you please help me out? The wife is buying plants to fill the hanging baskets on our patio as I type this. The new valve quickly connected to the hub but as soon as the update finished I got a prompt to try again. Ugh!
If you PM me the email address used for your account I can have the engineering team take a look.
I have the same problem. My valve firmware won’t update.
Never mind, I called your tech-support and they fixed it while I was on the phone with them. It was a straightforward process thanks.
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@Ainge Fantastic, thank you for your patience and welcome to the community!
Hi im having this same issue. Its a new hub out of the box and when i connect to the app it immediately goes to update and gets hung up.
I had the team try to update your base station and it looks good to go.
Please let us know if you have any additional questions. Thank you for your patience!
I’m having the same issue as everyone else. I bought the Smart Hose Timer that comes with the hub and the hub could not complete the firmware update. I have remove, reset, change wi-fi, and follow every instruction and it’s still not working. I’m leaving for a trip and I need this to work so my plants can be watered. 
@Exquisik I will have the engineering team review. Can you leave the base station connected while the team troubleshoots?
Yes, I will leave it connected. Thank you for such a quick response!
Same issue. How do I get help?
I’m having the same problem that everyone above has been having for apparently almost 2 years: my brand new hub will not finish the update and so the system is useless. Please send me whatever magic fix that you send to others who have complained to get past this bug. I spent hours on the phone with the Support team this evening going in circles. He finally said he would send an email which has not arrived. Super frustrated!
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@AndreF Can you let me know when the base station is connected to the internet and I can have the engineering team try to send the firmware update. If that doesn’t work I can have an updated base station sent out today.
Hi @franz My base station is connected. Sofia tried to push the update but after following her process I still got “Oops something went wrong.” So I will wait for the expedited replacement. Thanks for responding.
@AndreF Ok, as long as the CS team said they are sending an updated replacement. Thank you for your patience, there is a very small number of base stations that just aren’t updating correctly with some network configurations. Have a great day!
New customer here. Same issue as everyone else. I don’t plan on logging back into your forum just to get the product to work. I will try some more in the next day or two but if still not working I will return. You should get this sorted. Best of luck
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