I would not say the same as everyone else personally. I have not had any issues once I have got my connected (with no support from Rachio). I do not know any of the numbers, but obviously people report issues here and I believe all those that have no issues do not say much. I think it is too bad if you do not log into this community as sometimes Rachio will reach out to you to get things working.
I have sent a PM with a followup
Hello, i have the same issue. update fails on ios. ive reset, rebooted, done everything in the thread. This is with an older hub and newer hub so it looks like it’s a known issue not just a hardware problem. Please help!
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I will have our customer success team reach out to you. Thank you for your patience.
I am having the same issue. In fact, I have been having it for a year. Wasn’t a big deal until now. I need to add another valve and I can’t because of the firmware being out of date. Please help.
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I’m having the same issue, firmware not updating. I’ve tried 10+ times, changed wifi to 2.4, nothing is working
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Hi I’m having the same issue updating my hose hub with the failed update loop in the iOS app can someone take a look?
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Same problem with the firmware update on the hose valve hub. Was working fine for a year until the update was released and then the update froze and the hub was no longer accessible, but controlled the valves with prior settings. Now eight months later I purchased a new hub (Amazon) that, upon install, required a firmware update to use (!), and installation failed because the update cannot be completed. Exact problem I had before and the exact problem repeated by other customers here for over a year.
I also have an installed Rachio multi-zone piped lawn irrigation system that has been working fine over the same period of time, same wifi and router setup.