Will do, thank you for your prompt response.
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I too am having this issue across all three hose timers…. So frustrating
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It looks like your base stations are updated with the correct firmware.
Are you still experiencing issues? I would recommend also updating the firmware on the valves.
It’s the valves that won’t update, they all show “busy” or syncing - but it’s been all day and I’ve rebooted the hub several times
Ok, Ill private message you to work on next steps.
My hub and one of 2 hose timers updated yesterday. The second one fails. None of my schedules run on either hose timer and neither will start with manually through the app. Both timers show connected in the app. The hub show connected and I see it connected on my router. Not sure what to try.
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I’m also getting a failed hub firmware update. Have already tried power cycling and updating twice but no luck. Just bought the thing and can’t even pair a valve without the firmware update
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@Jjsmith24 @azhenHOME I will have our customer success team reach out in the morning. They will be able to help with any issues.
Hello, I am also having the exact same situation. Firmware fails. I have powered off, reset, cleared the app of all devices, re-added with multiple failed firmware updates. May I get assistance as well?
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Hi, I am having the same issue, the hub firmware update was completed, but the smart hose fails few seconds after I try to do firmware update. I have unplugged the hub 3 times
Ill have the engineering team review and PM you next steps!
I am having the same issue with the update. Can you please help?
Im having the engineering team review and will PM you next steps. Thank you!
I am also having this issue with a new hub/valve out of the box. I was unable to pair my hub with the valve and then noticed that the hub had an update. Several attempts has resulted in failure. Current firmware version is 3.0.38, 3.0.48
I can have the engineering team work with you on this issue, I will PM you with a followup.
I am having the same issues. Fresh hub out of the box, set it up, and it immediately tells me I have to do firmware update and it continually fails. Tried power cycling, resetting, deleting hub and starting over. I cannot get it to work. Any suggestions?
I will have the engineering team review and PM you with some next steps.
Hub has been added back. It is flashing green and blue. And I cannot get the valve to link now.
I haven’t heard back from the team, will they be reaching out today?