Serial number already in use?

I want to say thank you for helping me out. :grin:
I love my Rachio :blush: again.

1 Like

@Hlove

Now that’s what I like to hear! Please let me know if you have any other questions or feedback.

Have a great week.

:cheers:

I am having same issue…tried to call…HELP

@Frostyballs

Can you PM me a picture of the serial number?

:cheers:

Same issue here!

Your email was incorrect in our v2 system, will PM you more details.

Same issue hear, with a Rachio controller that hasn’t ever been installed. When I tried to install it the app hung at the ‘looking up device information’ step until I turned it off.

Also looks like your email is incorrect. I’ll PM you the one to use.

:cheers:

I’m having the same issue. My old account was deleted from my phone when I bought a new one. Can you please reset so I can add it to the new account.

@Jonsim1

Are you still having an issue with adding the controller?

Yes, still getting the same answer,

I PMed you the email address the controller was assigned to.

:cheers:

That email address is not a valid one, it should have been jesim1@verizon.net, can we change the email address or remove
It

Hi! I’m having the same problem

@Anp

Can you private message me a photo of the serial number? Thanks!

:cheers:

Same, just PM’d you @franz

I need to reset my Rachio I bought from my neighbor.

I need to reset my rachio I bought from my neighbor. Can you help?

@Texaschili Looks like you are online, do you still need assistance?

:cheers:

We just moved into our new home and have therefore inherited a Rachio system. I was trying to set it up via the app but haven’t been able to get it to connect to Wifi for some reason, but beyond that I assume I’ll need to make sure the serial number isn’t tied to the previous owners. Can you please make sure it’s not tied to them anymore so that I can get it setup?

Thanks!