Serial number already in use?

Hlove · May 25, 2018, 2:53am

I want to say thank you for helping me out.
I love my Rachio again.

franz · May 25, 2018, 3:00am

@Hlove

Now that’s what I like to hear! Please let me know if you have any other questions or feedback.

Have a great week.

Frostyballs · June 1, 2018, 6:22pm

I am having same issue…tried to call…HELP

franz · June 1, 2018, 7:29pm

@Frostyballs

Can you PM me a picture of the serial number?

jpozas · June 2, 2018, 8:42pm

Same issue here!

franz · June 2, 2018, 8:47pm

Your email was incorrect in our v2 system, will PM you more details.

jjfenstermaker · June 10, 2018, 12:58am

Same issue hear, with a Rachio controller that hasn’t ever been installed. When I tried to install it the app hung at the ‘looking up device information’ step until I turned it off.

franz · June 10, 2018, 1:24am

Also looks like your email is incorrect. I’ll PM you the one to use.

Jonsim1 · June 16, 2018, 6:24pm

I’m having the same issue. My old account was deleted from my phone when I bought a new one. Can you please reset so I can add it to the new account.

franz · June 16, 2018, 9:40pm

@Jonsim1

Are you still having an issue with adding the controller?

Jonsim1 · June 18, 2018, 2:07pm

Yes, still getting the same answer,

franz · June 18, 2018, 2:12pm

I PMed you the email address the controller was assigned to.

Jonsim1 · June 18, 2018, 2:32pm

That email address is not a valid one, it should have been jesim1@verizon.net, can we change the email address or remove
It

Anp · June 19, 2018, 6:04pm

Hi! I’m having the same problem

franz · June 19, 2018, 6:20pm

@Anp

Can you private message me a photo of the serial number? Thanks!

craigersnichols · July 2, 2018, 4:16pm

Same, just PM’d you @franz

Texaschili · July 4, 2018, 11:06pm

I need to reset my Rachio I bought from my neighbor.

Texaschili · July 4, 2018, 11:07pm

I need to reset my rachio I bought from my neighbor. Can you help?

franz · July 5, 2018, 12:31am

@Texaschili Looks like you are online, do you still need assistance?

teamjawbox · July 5, 2018, 4:29am

We just moved into our new home and have therefore inherited a Rachio system. I was trying to set it up via the app but haven’t been able to get it to connect to Wifi for some reason, but beyond that I assume I’ll need to make sure the serial number isn’t tied to the previous owners. Can you please make sure it’s not tied to them anymore so that I can get it setup?

Thanks!