We’re looking to make our community as resourceful as possible for our current and future members! We plan to implement a few changes around here, so don’t be alarmed when things start to look a little different.
For starters, we’re updating all of the categories and topics. We want to make sure that answers, tips, and advice are easy to find. Categories will now be much easier to navigate and search. Plus, it will eventually match our Help Center, so getting help across Rachio platforms is simple. We’ll release the new categories as a reply to this thread once we’re live with the reorg. Confused about where your topic should go or have a suggestion for a category that needs to be added? DM me! Categories and current thread organization will be updated by July 1.
Next, we’ll be updating the layout! Categories will be listed on the left and recent topics will be listed on the right. This will allow users to easily search for answers by selecting the category and subcategory rather than searching through a ton of keywords. Layout will be updated by July 1.
In addition to organizing all of this, we’ll be creating a few “clusters” to help direct to the best threads on the community. Think of this as a “table of contents” for the community. These threads will host links to threads with the most accurate and helpful information on certain topics. Feel free to engage with these and shoot us suggestions on the best threads to help provide more value to new users learning about irrigation and Rachio. These will be created and updated throughout July.
We’ll also be updating some thread titles in order to better direct users to the answers they seek and cut down on search time. We plan to publish the thread’s original title in the top of the original post so it’s still searchable by the keywords you’re used to. These will be created and updated throughout July and beyond.
Last but not least, you’ll be seeing more engagement from the team at Rachio! All of us at Rachio HQ will be here to help with questions and get you answers faster and more clearly.
We are so grateful for your support and dedication to Rachio. We hope these changes will make your experience in our community even better and we’re excited to grow with you as we continue to innovate.
Lo + The Rachio team