Hi everybody. This will be the final HomeKit post for a while. We’ve put a considerable amount of effort into determining the root cause and possible solutions for the “No Response” error that some Rachio users report when using HomeKit.
We’re sorry we have some disappointing news. We are suspending this work indefinitely. We understand the disappointment and frustration this will cause some users and we want to make this right for you.
UPDATE: This return program is now closed. We will not be accepting any new claims
For any user who is unable to use HomeKit with their Rachio and would rather use a competitor’s product we will reimburse you the cost of the Rachio controller after receiving your controller. You can email rachiohk@rach.io to get this process started. Please include your shipping address and a copy of your purchase receipt. We will provide you with a prepaid shipping label to send your Rachio to us. We will reimburse you the amount of the purchase as shown on your receipt.
We did not make this decision lightly. Although it seems like we have come closer to determining the root cause, our recent findings have led to more unknowns than answers. We are going to focus our efforts on improving our users’ core experience and building out our product offerings in software and hardware. We are excited for what the future holds as we expand our product line and features over the coming months. We hope you’ll stick around for that.
If HomeKit integration is a deal breaker we will make it right. As mentioned above, you can reach out to us at rachiohk@rach.io if you feel that you need to move on from Rachio.