Hey Rachio fam!
Thank you all so much for sharing what you’ve been seeing with your controllers yesterday and today. I want to assure you that we’re working on the issue as we speak and will be sending out updates throughout the day.
In the meantime, check out the latest update from @franz below:
Team Rachio - We experienced a weeks worth of irrigation and other event time series data loss yesterday which brought about the “zero moisture” flex daily issue. The team worked throughout the night (they are still working) to recover this data. In some instances it was not recovered in time to affect some controllers flex daily morning watering. The data issue exposed some enhancements that we need to build to ensure data recovery is a much smoother and resilient process. I am continuing to work with the team to ensure this issue does not happen again. The system is still in minor flux so please wait until this afternoon to completely verify the moisture graphs looks correct and flex daily is back on track. I apologize for this incident and please know that myself and the team takes this service disruption very seriously.
As we work to resolve the issue experienced last night, some users may receive notifications of unexpected waterings. These are merely delayed notifications indicating waterings that took place this morning at the regularly scheduled time, and are not the result of an actual watering increase. Your system is watering as scheduled. To confirm actual watering activity, check the History feed.
If you have any questions or would like more information, please click here. Otherwise, please post questions below rather than starting a new thread.
-Lo + the Rachio Team