MOAR Gifs? 
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I didn’t even know there is a blog. If thinking about putting regular content on it (besides product announcements!) then maybe make the blog easier to find, like have a link at the top of the website instead of only (?) at the bottom. Support content, I think, is mostly general and that’s good. Maybe offer some specific deep dives or tips on non-lawn vegetation, like trees, vegetables, drought tolerant plants, and flowers.
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(And yes, I’d love to see more content on the blog)
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I’ve been having an awful time trying to get my Rachio3 to stay connected with Apple HomeKit. Despite doing some hard resets which restores the connection briefly, I end up with “No Response/This accessory is not responding.” I’m having an awful time. I’m on my 3rd ticket with your help desk team and being told the issue is between Rachio and Apple, but I was told to contact Apple. Would really like to get this fixed as I paid a lot of money for this to work with HomeKit.
- More flexible recurring schedules
Our community allows for watering twice a week during DST. Rachio doesn’t offer functionality to automatically schedule that each year so I have to do it manually.
- Better support for rain
Currently, I have the Rachio app configured to not water if we receive .25 inches of rain. If we receive .24, the entire Rachio cycle runs. What should happen instead is that 1/25 of the watering schedule should run. The same thinking holds true for occurred/predicted rain. If we receive .10 inches of rain and .05 is predicted, 10/25 of the watering schedule should run.
- Offer the micro-forecast support to Gen 2 users
The micro-forecast support for Gen 3 users is just functionality on the backend of the Rachio system. Why not offer that for $40 (???) to Gen 2 users?
Love this idea @Kubisuro! What kind of specifics would you want here? Best scheduling options? Tips in general? Advanced settings details?
Thank you all for the feedback! 
I do want to note that we want to keep this thread specifically for suggestions on how our support team can provide better help/troubleshooting/content through the Help Center, Community, and even the blog. If you have product or feature suggestions, please post them in Product Suggestions
This community is an invaluable resource! I often look here for answers.
Regarding the blog–definitely more content. Guest posts, user stories and photos are a great idea, Laura!
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So glad you think so @sunny! If we had guest posts, who would you be interested in hearing from? Pros? Users? Etc.?
All of the above. Readers will skip through what is not interesting to them. Users (especially those who are active on this community) provide the best testimonials for Rachio. User stories or interviews also provide the human interest side.
Blogs can be informative, educational or showcase the people behind the product. I’m enjoying the “Meet the Rachio Team” posts and those could be incorporated into your blog, too.
I’m no SEO expert, by my business blog gets indexed quite often. It shows up in search results, likely because of the fresh content. Blogs are a good marketing tool.
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Just some added information like some fruit trees (not citrus) may have vastly different crop evapotranspiration coefficients during the winter and maybe a good idea to check into that so as not to rot tree roots. So that’d illustrate leveraging Rachio’s advanced settings to manually change that value when it’s seasonally appropriate (no I don’t want this automated; there are other factors at play!). May want to provide resources on differences of tree root depths; not all trees manage to reach 24" as is (I believe) the default setting. Some trees keep most their roots in the upper parts of the soil no matter how deep you water (so that’s potential for wasted water!). I don’t know what I’d add for vegetables though I have had most success with micro sprays to sprout seeds AND keep plants alive-- maybe some best practices to a) sprout direct sowed seeds and b) not waste loads of water? Trees are really my area of “expertise” so I’m looking to learn something new for the vegetables and other plants that are not grass (unless they’re native grasses).
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Add a new feature to allow a PWS to be used as a rain sensor. As it stands now if it starts to rain while a zone is running your have to use IFTTT to trigger a stop which is too complicated for most people.
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Also add new zone types like the top 20 or 30 plants…in my case it would be 1) Marathon II grass, Citrus trees, and my swimming pool. Quite a few people fill their pool with your devices and a tool to calculate the settings would be nice.
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Hey @crc2004 Thanks for the suggestions I’m going to separate these into a new thread under the Product Suggestions category so we can keep this thread strictly to ways that our support team can provide better support content through the Commuity and Help Center!