Hello, I’m checking in to see if there have been any updates on reliably keeping the controller connected to HomeKit. My controller is in a “no response” status for about 90% of the time. If I unplug it and plug it back in, it stays connected for a few minutes and then it’s back to no response. It’s…

I am having the same problem and it is getting really annoying. For background: I have 4 gen4 ATV, 3 Homepods all set up as hubs. One APT and 1 homepod are in the garage with the Rachio. I even have a Linksys tri-band node in there. All are within 2 feet of the Rachio device (so I promise it is…

Hey friends! (cc @smk420 ) We’re still waiting for some third parties to make changes on their end before some of our changes can be enabled. However, we have been seeing success when users reach out to support@rachio.com to troubleshoot HomeKit issues. We have some theories and hacks on what could …

Thanks, just emailed them. Did something change in the last month or so? It was working fine for a few months.

@smk420 Great! No specific changes that I’m aware of. We had an app update but that shouldn’t have affected the HomeKit integration at all. The support team might be able to identify something if there was something recent to affect your integration!

Whats the SLA on response from support? I sent them an email on Thursday and havent been contacted; just making sure I didn’t mess up the request.

@smk420 can you shoot me your ticket number? I’ll ping the team. Also, double check your spam just in case it fell in there :slightly_smiling_face:

yea, thats what started making me think it didnt work as I never received even an auto confirmation. I sent an email to that address you posted but nothing came back (even checked spam). Should I just send it again?

Strange! Do you want to DM me your email and I can triple check on our end?

In my case, I did receive the confirmation that I sent my ticket, but haven’t heard back.

@Lucanaut - can you DM me your ticket number when you get a chance? If anyone reached out after 5pm MST on Saturday, the team has not been back in the office as we are closed on Sundays during the winter.

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HomeKit still not working reliably

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