I’m so surprised this has never got resolved or answered! This post is from December 2016 and I searched all over the internet looking for the answer myself and found nothing! I just got my Rachio 8 Zone Gen 2 today and played with it for 5 hours before I figured out why I could not control any zones in the wink app! I was left wondering what wink even did! I was having the same issue as you, and support from wink is horrbile and their website is worse. I purchased a rachio simply because the wink website said it was compatible. I honestly feel like someone should start a class action lawsuit for false advertising. Anyway -
First of all, if your system says inactive it’s just because a zone hasn’t ran since it was connected to wink. That said, hopefully once connected to wink, and sprinklers ran (using the rachio app), you should at least see the last time the zone watered where it says “label”. If you scroll down there is an option that says “Select Schedule.”
When I first clicked “Select Schedule” in wink at the bottom of the zones, it came up blank… I could not figure out why? Again, I also got mad that I could not simply touch the zone, and tell it to run! After spending hours dinking around with things, I realized that when I setup my rachio sprinkler system, I choose to allow the rachio device to choose its own schedule for watering the zones. I mean why would you not, and thats the main reason we want this device! When you choose this option, no set schedule is made in rachio since the app / cloud will determine the schedule and therefor show you no control in wink!
What I did to fix this, is leave the auto schedule in place, and create an additional manual schedule for each zone! I told each zone to run the schedule every three weeks, since I just wanted the schedules in place so I could control the zones in the wink app! You have to create a schedule for each zone so that in wink, you can manually turn on each zone, otherwise, a schedule with all zones set will only allow you to turn on all zones and you won’t have individual control.
This isn’t a rachio issue, it’s a wink development problem! I have invested thousands into the wink app and automation and if I could describe wink in one sentence, it would be “wink where less then half of all features for the devices they recommend work.”