Gen3 Won't Connect to Cloud (4th Light Blinking)

franz · May 11, 2018, 9:15pm

I’ve PMed you for more information.

mdh · May 13, 2018, 12:19am

I am having the same problem. BTW, I am migrating from gen 1 to gen 3. Really surprised I am having problems with gen 3. A bit embarrassing. Can you also assist migrating my settings? BTW, running latest app, tried logging out, re-installing and many power cycles.

franz · May 13, 2018, 12:26am

I’ve PMed you for more information and we can get you connected. There were app releases today which should resolve almost all the connectivity issues during onboarding that have affected a very small amount of folks.

Diekmannc · May 13, 2018, 5:21am

I’m having the same issues even after update the app 3 times. Are they working on fixing the issue?

franz · May 13, 2018, 5:23am

@Diekmannc

I’ve PMed you for more information.

Bryan · May 14, 2018, 5:25pm

Still not able to connect controller. Haven’t heard anything from Support.

franz · May 14, 2018, 5:27pm

@Bryan

I’ve PMed you for more information.

Bryan · May 14, 2018, 6:08pm

Will you or support let me know when I should try connecting again?

I’m also unable to check my ticket status. Message says my email or PW is incorrect.

However; PW reset link fails to send email to my mailbox.

franz · May 14, 2018, 7:28pm

@Bryan

I reached out to you through the forum asking a couple questions, did you receive my direct message?

Bryan · May 14, 2018, 7:31pm

Nope. Received your emails and sent you my address.

franz · May 14, 2018, 7:32pm

@Bryan

Sorry I didn’t receive any email. Can you click on my name and send a direct message through this forum? Thanks.

jsbean · September 23, 2018, 2:46pm

Hi - having same issue here. 4th light blinking. If someone could tell me what to do, i would be happy to do it!

franz · September 23, 2018, 3:30pm

This issue should be resolved.

eelliott · May 29, 2019, 6:50pm

I think I am having the same issue described above. Just downloaded the app and have tried starting and restarting everything, but I just keep getting stuck at this step with the 4th light blinking. How did people resolve this?

DLane · May 29, 2019, 8:03pm

@eelliott - need more information to help here:

Is this brand new installation or did the controller just learn this new trick?
Which version of the app is being used - iOS or Android and version number?
Has RouteThis been run - either as a stand alone app or via the Rachio app? If run stand alone then submit the generated code on a ticket to Rachio support.
Can the network be described - extender, mesh, make/model of access point, etc.?

eelliott · May 29, 2019, 10:15pm

@DLane This is a new installation. App is the latest available Apple 3.13.1. RouteThis has not been fun. Not sure what you mean about the network, maybe I’m not tech savvy enough? Our WiFi is run through a private home single router from google fiber.

branislav · June 14, 2019, 1:35pm

I have a similar issue. The controller was working just fine until two days ago when we had a power outage. When the electricity came back, everything went back to normal except Rachio 3, which is stuck with the 4th quadrant on. I’ve tried restarting the wifi, and the controller, to no avail. It seems to be running the schedules but does not connect to the cloud/account.

SFM · June 13, 2020, 1:41pm

I’m having similar issue. New 16 zone Rachio3… 3 solid white lights, 4th blinks and app can’t find controller. Confirmed good wifi signal.

Michaeljwadsworth · July 5, 2020, 4:05pm

Franz, I have having the same issue, the 4th section is blinking and it will not allow me to connect. Can you please help me

DLane · July 6, 2020, 5:21pm

@Michaeljwadsworth - you need to use the @ character to route the message to the desired recipient - as in @Franz.

Has a power cycle or a factory reset been tried?