Gen3 Won't Connect to Cloud (4th Light Blinking)

jakeleis · May 9, 2018, 6:51pm

I got my 16 zone Gen3 today (yeay), it won’t finish setup (boo).

It goes through several steps before crashing on cloud connect (wifi and internet are ok).

It says something is wrong and then kicks me back into an endless loop of waiting for the cloud connect.

Any ideas?

franz · May 9, 2018, 7:46pm

@jakeleis

I’m having our customer success team taken care of this.

NCHokie · May 9, 2018, 8:12pm

I’m having the same problem. Emailed support, but haven’t heard back yet.

jakeleis · May 9, 2018, 8:55pm

Thanks, franz! About how long will that take? Hours, Days, Weeks?

franz · May 9, 2018, 8:56pm

A couple minutes I’ll DM you.

crockaway · May 9, 2018, 10:31pm

I’m having the same issue as well. Help us please Franz!

JMTyra001 · May 10, 2018, 10:01pm

I received an eight zone Gen 3 yesterday. Same problem.

I contacted support, and have received no answer yet.

franz · May 10, 2018, 10:03pm

I just PMed you for more information.

tonyjoy · May 10, 2018, 11:03pm

Same issue here. Just received my unit and it’s stuck on light 4 blinking.
Tried calling support but went to voicemail.

Please tell me you guys don’t have an ongoing QC issue.
T

dharris · May 11, 2018, 4:21pm

Same issue here… 4th light blinking…

franz · May 11, 2018, 5:07pm

I PMed you for more information.

d2hoffman · May 11, 2018, 5:39pm

I’m having same issue. Gen 3 light 4 blinking

franz · May 11, 2018, 5:44pm

@d2hoffman

I believe you are using an older version of our iOS app. Can you please update the app and try again?

Thanks for your patience. If that does not solve your issue I can have the team get you setup.

Bryan · May 11, 2018, 5:55pm

Same issue here. Fourth light blinking, not connecting

franz · May 11, 2018, 5:57pm

@Bryan

I believe you are using an older version of our iOS app. Can you please update the app and try again?

Thanks for your patience. If that does not solve your issue I can have the team get you setup.

d2hoffman · May 11, 2018, 6:08pm

Help! App seemed current but deleted and reinstalled. Logged out and logged back in. Cycled power on controller. Now it says it can’t find controller. Light 4 still flashing.

franz · May 11, 2018, 6:12pm

I’ve PMed you.

Bryan · May 11, 2018, 6:21pm

Deleted app. Downloaded app. Now app can’t locate controller. However, I can see it is connected to my network.

franz · May 11, 2018, 6:26pm

I’ve PMed you.

nsthompson · May 11, 2018, 9:11pm

Same issue for me. App seemed current but I deleted it and reinstalled. Logged out and logged back in. Cycled power on controller. Now it says it can’t find controller. Light 4 still flashing