Gen 1 Controllers offline

Hi I have two controllers and they both went offline 3 days ago. I have used the troubleshooting tools in the app to update the WiFi however the app states they are still offline. On the controller the power light is on and the WiFi light is on and blinking green. However there is no light on the status LED.

I can see both controllers connected to my WiFi through my router. They have a assign DHCP and their status is active.

I also ran the route this tool and it produced the following key code 2X5DCE9B

Not sure what else to do. The controllers are not watering the yard while they have been offline.

Thanks Ali

@adowlat - I’m not sure I’d post a telephone number or email address in an open forum. One could PM it to one of the Rachio personnel.

Is this a Gen 1 device?

Yes I believe so

@adowlat - there can be a couple of different green blinking light codes ->

Which one is it?

Which version of the app (iOS or Android)? Is the app up to date (try downloading the newest version)?

What about the web app version?

Just went to check. The WIFI light was off. I rebooted the controllers and now the WiFi light is a steady green blink. I am using the Apple app version 3.15.2. Just checked the web app and it shows offline as well.

@franz - is the device being seen by the back end servers/infrastructure? Any ideas why the Gen 1 is showing up in the app off-line when the unit blinks green?

@adowlat Had the team review, for some reason they weren’t being seen as online. Corrected now, you should be good to go.