Hugely disappointing. Web app and (local) API were differentiators of Rachio products (had 3 homes with the irrigation controllers, and got caught with a bad assumption when I ordered 4 of the hose timers, expecting feature parity within the Web app and API access).
I hadn’t been active on here because things were just working; now I’m passionately advocating for a course correction from Rachio’s team – please heartily reconsider support the Web app and (local) API for multiple homes, and all your devices (including hose timers).
I am an active community member with a variety of smart home device manufacturers, and listening to customer feedback + bringing requested features to both consumers and professionals, is the number one driver of repeat business, and has a track record of even opening up new device categories that companies weren’t even considering, with higher margins… Food for thought, @franz / @dane / @chris .