I started this thread in May 2022 and have not see a response, or any additional information, from Rachio. I have seen in at least one other thread problems with the web app that are not being addressed in a timely manner.
It is possible that Rachio is struggling as a company and having to make tough choices with regards to their programming resources. If that is the case, then I would make the following suggestions based on feedback in this thread and others:
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Focus resources on the WEB interface instead of the mobile app.
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Re-orient the PHONE APP to do only those things that it is most used for by users. Quick updates to timing, manually checking zones, turning system on/off, etc. In other words, REDUCE the functionality to reduce programing resource requirements for the mobile app.
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Focus WEB programming resources on a limited, or SINGLE, browser. The big challenge with programming for the web is doing so for all the different browsers and their different versions and extensions. "We recommend and fully support " would be fine with me. I would suggest Chrome as it seems to be the most hardened and my personal favorite, but I would install another just for Rachio if that is what it takes to keep the web interface going strong.
I hope we can hear back from @drew_thayer or someone else at Rachio on this subject. I bought a new property and hope to be able to feel comfortable with buying another Rachio controller…