Wire terminals won't lock


#1

I attached the generation 2 to my wall and tried connecting wires to the terminal. I installed the C, but none of the zone wires will lock into place. That is to say, the button will not go down and stay down. I tried searching the forum and did not find this problem described.


#2

I’ve seen that problem in the past on other controllers. It usually boiled down to having enough insulation stripped from the wire. Another cause I have encountered is when the stripped wire has bends or kinks in it.

You should always start with straight, solid wire that is stripped at @3/8 of an inch for best results.

Try that and get back to us if you still need help.