I just received my Rachio 3 today. After physically installing, I started to go through the wifi setup using the app. I received a notice that there are known issues with the Gen 3 and newer iPhone and Samsung. I have a Samsung galaxy note 10+. Per the instructions, I downloaded the bat file and attempted to configure wifi on my laptop.
I connected the rachio ssid, ran the bat file and entered all the wifi info I want to add the device to. At the end, it says to press any key to continue. When I do this, the dos/bat screen closes. The video does not say anything to do after entering wifi info, so not sure if this truly completed successfully? I can say that the device is still flashing yellow. I have repeated this process no joke, at least 10 times with no luck.
I tried using the troubleshooter in the app and no success there either. After completion of this, it automatically sent support the info.
I tried searching on the forum and saw I an not the only person thats experienced this issue and unfortunately, none of those posts have a resolution. They ALL end in the poster returning the device and going in a different direction.
I am hoping I didn’t waste my money and that someone here, or from support can help.