Rachio 3 owner. I loved the product last year when we purchased it. 2019 rolls around and we ran a test about 6 weeks ago. The system worked perfectly, as we were expecting. We only have 3 zones (small yard), but I still think it’s good to test before the watering season really begins where I live.
Two weeks ago the heat and humidity start. I tried to do a Quick Run rather than let our normal schedule run because we didn’t need to water THAT much. The system reports Quick Run has started without issue and my app shows which zone is watering and the clock is running. No water is coming out of the sprinkler heads. Repeated the process for the remaining zones. Same problem. Then we tried to let the Rachio run its normal schedule at 4:00 am. The timer is running perfectly in the Android app and it goes through all of the zones just fine, but not a single sprinkler head shoots water.
Wifi is perfect. The Rachio 3 worked perfectly 6 weeks ago when we did a test run. All sprinkler heads are in great shape. Nothing was changed by us. I did a reset. The Rachio 3 still can’t get my water out of the sprinkler heads.
Any ideas or suggestions? I messaged Customer Support. It said they would get back to me in 48 to 72 hours. Pffft. I sent that email, got a ticket number and it’s been EIGHT days without a response.