On the web interface, History was saying “No history yet for this controller,” but app showed history correctly. Messaged with support, who said “While our Web App is a long-standing part of the Rachio family of products, it is not being updated with new features and products.“ But, some change broke existing function. We find the Web App easier to use on a large screen and full keyboard for setting schedules, checking runs, etc., and use the phone app when working in the yard. There is a survey at PH Web App survey [8/7/23] , no idea if they will pay attention, but if you use the web interface, please weigh in on the survey.
1 Like
Rachio made it clear a couple years ago that they were no longer supporting the web going forward. Just like the calendar can get wonky, I’m sure other things will “break” without future updates as the app interface (and presumably backend systems) will update and change with new features and technology.
Just bizarre in this day and age that you can not pick a platform that works on web and mobile device. Also, why does the web then suggest an “app” if it is no longer supported. And yes the calendar is totally wonky - it’s basics man!
1 Like
Yes. Exactly. The phone is better for some things, a big screen is better for others, but it shouldn’t take lots of manual developer effort to maintain two different apps (like in the bad old days).
When I first started setting up my Rachio 3, I noticed the broken Weather Intelligence Plus calendar and weather station errors in the web interface and it massively reduced my confidence in the system as a whole.
Seems odd that Rachio would continue to publish a web interface that is broken and no longer supported. Why do it? For a new user like me, it causes a lot of unnecessary angst during the initial learning curve / setup process, and for the company it gives a really lousy impression.
Rachio should take down the web interface, or update / fix it. If not, then at the very least, post a warning message on the landing page informing people that the page is broken and not to use it,