We work with a large community in Sterling Ranch Colorado. The past 10 Rachio 3 units are getting this error when using direct access.
“ We had a problem looking up your serial number. Please confirm your entry and try again. If the issue persists, contact support using the help icon above.”
I saw in a previous discussion in 2019 that there was a manufacturer error. We need this solved ASAP, as all the homes grass is fading.
