Rather frustrated already with Rachio and I’ve owned it an hour. I purchased a gen 3 rachio and had it overnighted so that it could be here this morning for my irrigation installer. (Long story on a pool installation and fried an electric line that included the GFCI that my sprinkler was tied to).
I am setting up the app, and upon entering my serial number it keeps telling me that “We had a problem looking up your serial number. Please confirm your entry and try again. If the issue persists, contaact support using the help icon above”. Thats great, except I am eastern time and nobody is available for a few hours. I had to send my irrigation installer home Great way to spend $75/hour.
Ive tried verification on wifi and off wifi. Now what?