I have purchased two Rachio 3 units (one 8 zone, one 12 zone) in the past three weeks. I installed the 8-zone at my in-laws home in another state. I liked it so much that I purchased one for my home last week. I have wired it up, and am going through the installation process, and am stuck. I have attempted to find solutions online, to no avail. Here is my situation:
Brand new Rachio 3
My wifi network offers 5 and 2G options with which to log in.
iPhone 11 Pro
The wifi signal is full strength where the Rachio is located.
Per instructions, I hold the wifi button on the Rachio 3 until it flashes blue. Then I wait for it to establish the flashing amber light. Then, according to troubleshooting instructions, on my Apple laptop, I go to wifi Settings and select the Rachio device, then establish a connection there. When successfully connected (which does NOT always happen on the first try), it says the Rachio 3 has connected to my wifi network. At which point I make sure my laptop is connected back to my home wifi network. Then I open my Rachio app on my iPhone, and select Add Controller. I perform the usual Rachio setup (select my location, scan the bar code, etc. and attempt to connect to the Rachio 3). I wait two minutes, until I get the message: “We could not find your Rachio” and the FOURTH LIGHT on the Rachio is now blinking. I’ve attempted it many times, and always get the same results. I have also tried it using my wifi network’s 2g network, with the same, failed results. When I have tried it using the 2g network, I do make sure my phone is using that same network.
I went through these same steps at my in-laws’ home, with their 8-zone Rachio, and it resolved just fine. Their wifi system uses an old Apple Airport hardware system. My home system is by Ubiquiti, and it shows a successful connection to the Rachio in its controller software.
Any ideas would be greatly appreciated.