I just upgraded from the rachio 2 to the rachio 3. When I run the setup the app is not giving me the option to transfer the settings to the rachio 3. Am I missing a step? Thanks.

If you had a 16 zone controller and are migrating to an 8 zone controller we don’t currently support that transfer feature. :cheers:

Ah, Ok, that makes sense. Thanks!

One other quick question. What’s the best way to prepare the Rachio 2 for resale? Is there a particular procedure to wipe it clean?

The best way to “reset” is to have it “online” on your account. Next, navigate to Controller Settings --> Remove Controller in the app and then remove it. If it is online and removed the controller will also perform a factory reset getting it ready for the next customer by removing all WiFi credent…

I just replaced the Gen 2 with a Gen 3 controller and am unable to transfer the zone settings.

Did you see the option when you added the new controller? How many zones on the Gen2, and how many zones on the Gen3? :cheers:

Franz, I did not see that option… I did look for it, as per the info I was sent. The Gen 2 had 16 with 9 active. The Gen 3 has 16. Bob

Ok, Ill have the team transfer for you. One sec… :cheers:

@rmproko You should be good to go, I’d logout/login to the app for safe measure. :cheers:

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Upgrade from 2 to 3 transfer settings

Getting Started Rachio 3

rmproko May 16, 2018, 6:31pm 10

Thank you!