Unscheduled Zones are not working via Quick Run

Schedules & Zones Set Up & Edit Zones
1

I have two Rachio Model 3 units and both have a zone that I have not scheduled for use. I just went outside with my phone and tried to do a Quick Run of both of those zones and they did not work, though I have gotten them to work previously by using the Quick Run feature.

Is there some obvious reason that I may be overlooking that could be causing this?

Thanks

2

Start a Quick Run from the app and look at the lights on the controller. Is the expected zone blinking?

If not: Try from app.rach.io and also check whether the zone names and numbers match up. Turn on ‘show disabled’ to see all zones on the controller in order.

If yes: Confirm that you can run the zone manually by loosening the bleed screw or solenoid at the valve. If so, you likely have a wiring problem or bad solenoid; use a multimeter to check voltage at the controller and at the valve.

3

  1. When you ask if the zone is blinking, the controller is blinking blue, however, how do you know if the blinking light corresponds with a specific zone?

  2. I took the cover off and discovered that it worked. I put it back on and it stopped working. Apparently I did a poor job with the wiring and the cover touches the cables and for some reason prevents it from working just on that zone? I confirmed by taking the panel on and off during the Quick Run and it stops it. Not sure what I did wrong, will need to investigate more in better light tomorrow.

Thanks

4

There are 16 lights, corresponding to zones 1 through 16 from left to right.

The website and mobile apps don’t normally display zone numbers, but if you ‘show disabled’, the zone list will show zones 1 through 16 from left to right and top to bottom.

5

Make sure they are activated.

6

I was able to confirm that it is correctly blinking at the right zone, though I am not sure about your other suggestions so I am going to look into this. Thanks

1 Like
7

What do you mean by make sure they are activated? How do you make sure this is the case?
Thanks

8

Once in a while it is the simple things that cause problems. I should have said “enabled”. Look in the Zones section to see disabled/enabled zones. My valves are above ground. I always make sure the wires are well connected at the valve.