I upgraded my network to use Unifi equipment and access points and am now completely unable to get my Rachio gen 2 to complete wifi setup. I’ve opened a support ticket but they are very slow to respond and the info so far has not helped.
What I’ve done so far:
- Created a dedicated 2.4GHz wifi network called “RACHIO” with no outbound firewall rules and no MAC address filtering.
- Confirmed the controller connects to the network. It shows up in the list of attached clients, and the MAC address listed matches what’s printed on the controller.
- Looked at the “deep packet inspection” page for the controller to see that outbound and inbound traffic to AWS is happening
Even with all this the controller never finishes setup. It just keeps cycling from the 3rd blinking light for a while back to the 2nd blinking light.
The signal strength reported by the AP is 97% (-51 dBm) and the network channel is 11.
I’ve done all the configuration with my phone in airplane mode and only connected to the Unifi network I created specifically for the Rachio (the phone connects fine and can access the web fine). I’ve tried uninstalling and reinstalling the Rachio app on the phone too, since 1st level support said to try that.
I’ve read through all the other Unifi AP threads here and they never really explicitly had any solution other than trying 2.4GHz networks, which I’ve done and confirmed allows the controller to get on the network. It’s just never completing the setup.
Anyone have any suggestions? It’s getting to watering time and I really need the controller up and running.