Thrive order

Feedback
1

I ordered a Thrive package on 12/15/20. The funds were charged to my credit card on 12/16/20.
I have not yet received my product. Unfortunately, I no longer have my email receipt, and I can find no way to trace my order on the Rachio site.

There doesn’t seem to be a phone number I can call for more information.

Any suggestions?

Thanks! Dave Carrick

2

@laura.bauman, there someone that can help Dave out?

1 Like
3

Thanks for the flag, @tmcgahey!

Hey @dcarrick! Sorry for the shipping delay! We’re running into some COVID-related supply issues but should be just about through it. In the meantime, you can do one of two things:

  • Call or email Rachio support to get a status update on your order. support@rachio.com or 844-4RACHIO
    OR
  • DM me the email you likely used to order and I can reach out to support on my end to check for a status update

:cheers:

1 Like