Since my problem started 2 days ago, I came here to find out numerous people having the same issue, anyone knows how to fix it? My unit was installed this year on 05/14/2021, it has been running flawlessly ever since the install until 2 days ago it just quit working. I’ve tried all the suggested fix on rachio support as well as suggestions from the community, the below is the description of what is happening and what I have done to try to fix, please help.
Problem: Booting ERROR (stated by rachio support page)
Status Light: 1st Quadrant 10 White Blink + 1 Red Blink (over and over again)
Trouble Shoot:
hold down on wifi button behind the faceplate for wifi reset. (didn’t work)
unplug power, wait 30 seconds, power back on. (didn’t work)
unplug power, wait 30 seconds, press down on the white rachio button to clear residual power, plug power back. (didn’t work).
I actually performed #3 twice, the second time I waited a full minute, then pressed down on the rachio button for a full minute as well just to make sure all power is drained, and it still does not work.
Holding down on the Stop button for master reset, the light goes white shrinks into a full blue light, followed by the dreaded white and red blinks. (didn’t work)
I had emailed customer support and have not gotten a reply yet, nor do I have a ticket number.
At this point I think I’ve tried all available troubleshooting methods I can find, if anyone has other tricks for the fix please let me know.
Call Rachio on 1-844-4RACHIO - this happened to mine recently after my GFCI that it was on went bonkers and had to be replaced. The bad GFCI appeared to have fried something in my unit. If that is what happened to yours, yours is still new enough that you would be under warranty.
I’ve called the number you provided, and the support tech had decided the unit is defective and inoperable, so they are sending out a replacement which will arrive in 3 days under warranty!
My GFCI is still working as it is supposed to so I’m not sure what had happened that broke my controller, totally confused.
Is there a way to prevent this sort of random breakdown from happening in the future that you know of?
I had the same problem and Rachio is going to send me a new controller but it looks like this will be a recurrent problem. Has anyone been able to get the controller to work after the boot 1 error?
I am facing the same issue. Like Eric mentioned in original post I tried all the troubleshooting, but nothing worked. From the app it sent an email to support yesterday and then I provided the purchase receipt, serial number and I received a reply today from Rachio Support with UPS shipping label to send the faulty unit back to them to verify my claim. No communication yet about a replacement unit.
Update: Just got an e-mail about replacement unit. Thank you Rachio support team for prompt attention!
Question: how do we avoid this happening in future? I read somewhere that the surge protectors will be a solution. Anyone recommend anything for this?
I got this same boot error during the weekend and have tried “all the fixes” to no avail. I’m assuming I’ll also need to replace but my unit 2.5 years old so unfortunately out of the warranty window. Posting back to the thread just in case this continues to be an ongoing issue - wanted to share.
I’ve had it twice. First round I had to buy a new controller at a discounted price (out of warranty)…second was under warranty. Both were after minor “power outages”. Considering I have a smart home full of devices and only my rachios seem susceptible I am not sure I will be replacing this one if it gets fried. Great product, but not going through this every year or two.
