Switch owner


#1

Hi I just moved to a new place I am trying to rest the Rachio from the previous owner infortunely if it is not working they asked me to contact support Which I did since last week no feedback it is summer time my grads are dying pls can u help
Thanks


#2

What information do u need ?


#3

@Moulaye

Please PM me a picture of the serial number. Thanks.

:cheers:


#4

Pls check ur email I sent u the picture of my serial number it is summer time i need to change the setting from the previous owner to my info


#5

Nothing in email, please just private message me through the forum.


#6


#7


#8

This is the message I am receiving when I am tried to step my Rachio


#9

You should be good to go. I would definitely do a factory reset on the controller before trying to add to your account.

:cheers:


#10

For Generation 2 controllers:

Power cycle the controller.
Press and hold the UP ARROW and SELECT BUTTON simultaneously until the LED light ring is fully illuminated, then release.
If you have a Rachio account, the controller will still need to be deleted from the app (Option 1, above) in order to completely remove the controller from your account (or prior owner’s account).


#11

I have tried no working for me I hold the upper button and the select button at the same time nothing


#12

Just try installing it then.


#13

A post was split to a new topic: Switch controller owner