Stuck in verifying connection


#1

We have a ranchio eofaa6 and we changed from AT&T to Comcast and now I can get my ranchio to connect
To the wifi! We keep getting errors? Can someone help us. Thank you
Lisa


#2

Hi @Ltalbott24!
Sorry for the delayed response- have you wifi reset your controller before trying to reconnect? Do you have a gen 1 or a gen 2 controller? What light is flashing on your controller? Here are some support articles on doing a wifi reset:



#3

We have the gen. The bottom light is steady and the next one is blinking. I have unplugged the system and held the two buttons it gets all the way to verify the wifi and just freezes


#4

@Ltalbott24 Have you tried force closing the app (http://support.rachio.com/article/394-report-a-bug) and then trying to set up the wifi again? We have noticed some users running into wifi connection issues and that resolving it. If not, I would contact support, and they should be able to help you get up and running quickly!