Stuck at light three (Generation 2)


#1

My rachio controller is offline, so I unplug the power and plug in again, now, it will stuck at light three, according to this link http://support.rachio.com/article/484-light-diagram, it means that it attempt to connect to rachio servers.

What step I can take right now to move on?

Thanks.


#2

Hey @yuren1978
Is the third light blinking?
Let me know!
McKynzee :rachio:


#3

I end up with factory reset, and it solved the issue.


#4

Glad to hear you got it resolved. Let me know if I can answer any other questions!
McKynzee :rachio:


#5

I’m having this same exact issue. At first, I was getting stuck on the 2nd light. I was able to finally connect it to my router and it went on to the 3rd light. I have done a factory reset and also disconnected the rachio from my app to start with a fresh setup but it will not go past the 3rd light.

My Rachio Gen 2 was working fine but I received a replacement power adapter due to some strange buzzing noises from the original and have not been able to properly connect since. My lawn is turning brown…I need this fixed ASAP!