Standby won't turn off


#1

When I try to turn standby off and activate watering schedule I get the message that it cannot be done at this time and to try back later. I’ve tried back several times at different intervals including waiting overnight and closing and opening program and turning phone off and on with no result. Help!


#2

@jinuzuka

I’m having our development team review your account. Will let you know when there is more information.

:cheers:


#3

@jinuzuka

It looks like your unit is in an unborn state, meaning it looks like it was accidentally factory reset.

The team is reconnecting for you, will let you know when this is finished.

:cheers:


#4

@jinuzuka

Your controller is back online and out of standby mode :wink:

:cheers:


#5

I seem to be having a similar problem, or at least similar symptoms. I can’t seem to get my controller out of Standby Mode.


#6

@slipiro76

I’m having the engineering team review your account.

:cheers:


#7

@slipiro76

We were able to replicate that issue on another controller. The engineering team is working on a resolution.

Your controller is not currently in standby so you should be good to go for now.

:cheers: