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SmartThings - Does not work for all Region Groups

Smart Home & API Smart Home
#1

I’ve been on the SmartThings forum trying to workout why when I try to add the Rachio Smart App I get an error " Couldn’t add device (Network or Server Error Occurred)

The suggestion was to contact Rachio as they suspect that the App you have published “indicates Rachio didn’t build their integration for all 3 regional groups.” Being in Australia, the region group I am using is https://graph-ap02-apnortheast2.api.smartthings.com/ . Can you please check if you are building the app as follows?

## OAuth2 client

You must generate an OAuth2 application from your cloud that supports the following SmartThings redirect URIs:

* https://c2c-us.smartthings.com/oauth/callback (United States)
* https://c2c-eu.smartthings.com/oauth/callback (European Union)
* https://c2c-ap.smartthings.com/oauth/callback (Asia-Pacific)

Thanks
Nathan

#2

I am using Rachio 3e in Region Europe (Eastern Europe) and I have tried to integrate with SmartThings. I have the latest apps from ST. When trying to connect Rachio to ST I can’t go trough the end of the installation process (the device is not being installed.!)image|281x499.

Any help to solve this issue is highly appreciated.

#3

Thanks to both of you for bringing this to our attention. I will take a look at the integration to see if can be adjusted it to support all three regional groups.

1 Like
#4

Hello. I’ve the same issue here in Spain. I can’t link and add Rachio device to the SMT app. Any update about this please?